CANCELLATION POLICY
If you need to cancel your appointment, please let us know at least 2 hours before your appointment starts. Appointments not cancelled within 2 hours of the starting time will be charged for.
MEAL PLANS
Meal plans are sent via email within 3 working days of your feedback consultation.
If you have questions relating to your meal plan or would like any revisions to your meal plan, please let us know within 2 weeks of receiving your plan. This will be free of charge as long as it falls into the 2-week time window. Any revisions thereafter will require a follow-up consultation and will be charged for under this consultation.
REFUNDS AND RESCHEDULING
If you have paid for a consultation and would like to reschedule, please do let us know at least 2 hours before your consultation and we will reschedule you without charging.
Consultations are non-refundable once the consultation has taken place.
If you have paid ahead of time for a consultation but have not yet had the consultation and would like a refund, we will process the refund for you within 5 working days. Please note that any fees charged to us for processing your payment and/ or refund, will be deducted from the refunded amount. Alternatively, you are welcome to keep your paid amount as a credit for future consultations with us or “pay it forward” by donating it to someone in need of a consult but without the funds to pay for one themselves.
Please note that Green Dietitian Community Subscription payments are non-refundable. This includes monthly and annual payments.
CANCELLING YOUR GREEN DIETITIAN MEMBERSHIP SUBSCRIPTION
You can cancel your subscription membership at any time. Simply log in to your Payfast account and cancel your recurring payment. Please make sure to notify us via email. If you need help with canceling your subscription, please send us an email and we will help you.
NB: If you end your membership prior to 12 months of subscription and have used up more consultations than what your subscription payments covered, you may be charged for the remaining fees on your consultations.
I.e. If you have a Standard membership and cancel your membership after 6 months but have already used all 4 of your online consults, you would be charged for the outstanding R600 for your consults that you have had. There’s no extra charge if you use your 4 consults over at least 8 months on the Standard membership, or your 12 consults over at least 10 months on the Elite membership.
This helps make sure you receive the care you deserve, while also allowing us to be fairly compensated for our time and support.
Please note that consultations are not transferrable or refundable.